How to pay once you receive your confirmation email
Once you submit your order, you should receive a confirmation of your order to the email address you provided at checkout. If you do not receive the confirmation email within 30 minutes, please search your spam. The confirmation email will include your order number, order summary and our banking details. We only accept EFT payments or cash upon delivery. Please notify us on your preferred payment method as a response to your confirmation email within 24 hours. If you chose the EFT payment, you will also need to do the EFT and attach proof of payment to this email. We will only keep your products on hold for 24 hours maximum. If we do not receive your payment notification within 24 hours, your order will automatically be cancelled. Once we receive your payment notification and proof of payment, we will send you confirmation via email, WhatApp or SMS.
Orders based in Windhoek will be delivered the following weekend to the address provided under shipping information. We will be in direct contact with customers about delivery schedules. Orders based outside of Windhoek will take about 2 to 7 working days to be delivered, to the address provided under shipping information. Orders for pick-up can be collected at any point. However, please contact us in advance to confirm a pick-up time.
Thank you for shopping with Yashena Textile Accessories.