How to pay once you receive your confirmation email
Once you submit your order, you should receive a confirmation email. You then have 24 hours to complete your payment method, thereafter your order will automatically be cancelled. If you do not receive the confirmation email within 30 minutes, please search your spam. The confirmation email will include your order number and our banking details. If you chose the EFT payment method, please put your first name and the order number (i.e Vanessa#10001) as the reference. Please email the proof of payment to email@example.com. If you chose the cash upon delivery payment method, please notify us via email. Please put your first name and the order number (i.e Vanessa#10001) as the subject line. Once we receive your proof of payment or payment notification, we will send you confirmation via email, WhatApp or SMS.
Orders based in Windhoek will delivered the following Friday to the address provided under shipping information. However, this may change to Saturday or Sunday depending on our schedules. We will be in direct contact with customers about any changes in delivery schedules, and confirmations on delivery time and address. Orders based outside of Windhoek will take about 2 to 7 working days to be delivered, to the address provided under shipping information. Orders for pick-up can be collected at any point. However, please contact us in advance to confirm a pick-up time with us.
Thank you for shopping with Yashena Textile Accessories.